Last updated: 17/06/2025

Welcome to Ally Removals! By using our website (www.allyremovals.com) and services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

1. Definitions

“We”, “Us”, “Our” refers to Ally Removals.

“You”, “Your”, “Client” refers to the customer using our services.

“Services” means any removal, delivery, courier, storage, or associated services we provide.

2. Use of the Website

You agree to use our website lawfully and not for any illegal or unauthorized purpose.

You must not misuse our website by knowingly introducing viruses, trojans, or other harmful material.

3. Services

We offer local and national removal and courier services.

All bookings are subject to availability and confirmation.

Quotations are valid for 30 days unless otherwise stated.

Service times are estimates and subject to delays due to traffic, weather, or unforeseen circumstances.

4. Booking and Payment

All bookings must be confirmed in writing or via our official communication channels.

A deposit may be required to secure your booking.

Full payment is due upon completion of the service unless otherwise agreed in writing.

5. Cancellations and Refunds

Cancellations made at least 48 hours in advance will receive a full refund.

Cancellations made less than 48 hours before the service may be subject to a cancellation fee.

No-shows or same-day cancellations are non-refundable.

6. Liability

We take utmost care with your items, but we are not liable for:

Items not properly packed by the customer.

Loss or damage to perishable, hazardous, or illegal items.

Delays due to factors outside our control.

Optional insurance is available and must be requested prior to the service date.

7. Customer Responsibilities

Ensure all items are packed securely unless packing services are booked with us.

Inform us of any fragile or high-value items.

Provide accurate information regarding access, parking, and item size/volume.

8. Privacy

We collect and use your data in accordance with our [Privacy Policy].

Your personal information will not be shared with third parties without your consent unless required by law.

9. Amendments

We reserve the right to update or change these terms at any time. Continued use of the website or our services after changes are posted constitutes acceptance of those changes.

10. Governing Law

These terms shall be governed by and construed in accordance with the laws of England, United Kingdom

Contact Us

If you have any questions about these Terms and Conditions, please contact us at:

Ally Removals

Email: info@allyremovals.com

Phone: 07393 139815

Website: www.allyremovals.com